Frequently Asked Questions
I want to report inappropriate or abusive behaviour
Click the ribbon icon in the top left corner on each page, type out the issue, and send the report. Sappho does not condone harmful behavior or misuse of the platform. Refer to our Terms and Conditions for more details.
How do I edit or delete an event I have made?
Email info@sapphoart.com with your request, and the Sappho team will handle it for you.
What is your refund policy for tickets?
Refunds are issued based on the host's outlined policy. If an event is cancelled, all tickets will be fully refunded.
How long after submitting will my created event be approved?
The Sappho team reviews events promptly after submission. Approval timing varies, though we strive to be as efficient as possible.
Why was my event not approved?
The Sappho team will email you explaining the rejection reason. Your event appears in the Manage Events page under drafts. Edit as needed and resubmit.
How do I change my password?
You can change your password on the Account Settings page.
How do I hide my featured events?
Navigate to the event you no longer wish to feature and click 'Remove me'.
Where is my drafted event?
Saved drafts are located within the Manage Events page.
How do I log into my Stripe account?
Login to your Stripe account on the Account Settings page.
Where to contact us?
Contact info@sapphoart.com with any questions, and the team will be happy to assist.